Wednesday, June 28, 2017

Focus and Features:

Inspite of all the positive advancements for auditors during the past decades, what hasn’t changed is the potential in their work for conflict to arise, and the need to be able to negotiate resolutions to disputes with a maximum of benefit to their companies and organizations.

Why is this the case?

To increase the auditors/participants understanding of how people think and act including themselves.

To learn a number of tips, practices, suggestions, ideas, and skills that can be used appropriately to increase the auditors’ relationship and get better audit results with customers and clients.


What Will You Learn

Introduction to Conflict Management in Auditing

  • Conflict vs. negotiation

Four Stages of the Audit Process

The Collaborative Auditor Model

How conflict evolves?

  • The conflict evolution model
  • The never-ending cycle of conflict
  • The three stages of conflict

The four approaches to resolving conflict and negotiation with clients

  • The conflict management and negotiation inventory
  • The four styles or approaches to resolving conflict





  • Workshop

The collaborative approach:  Seven steps to successful negotiation

  • The seven steps to collaborative negotiations
  • Exercise


Who Should Attend

This course is appropriate for auditors at all levels.

Facilitator: Mr. Juan B. Estioko, MBA, CPA, CISA, CFE, CRMA, CICA

                     Internal Audit Practitioner


Schedule: June 24 , 2017

Time: 8:30am – 5: 00 pm

Venue:  St. Giles Hotel, Makati Ave., Makati City


Seminar Investment:

Member’s Rate: Php4,500

Non-Member’s Rate: Php6,000

No. of CPE Credits : 9*

* IIA Certifications

*BOA Accredited CPD Provider


Seminar Inclusions:

  • Seminar Kit
  • Certificate of Participation
  • AM & PM Snack, Buffet Lunch


How to Enroll:

  •  email at or fax to 325.0414
  • call us at 940.9551 loc. 18 and look for Sheena Malapitan or  Thei Mendoza
  • Click here to register online