Focus & Features
The purpose of this course is to expose participants to some of the basic Lean Six Sigma tools that can be used during the fieldwork phase of an internal audit to enhance audit effectiveness, provide deeper insight into business operations, and identify process streamlining opportunities. Participants will have the opportunity to practice and apply the skills learned during the course through case study and exercises, which should enable them to integrate the tools and techniques into their audit engagement activities.
What You Will Learn
The program will enable participants to learn and/or apply the following:
Six Sigma Overview
- Correlate the Six Sigma methodology to the phases of an internal audit.
- Describe the relationship of the Lean Six Sigma process improvement methodology to the The IIA’s International Standards for the Professional Practice of Internal Auditing
- Describe the relationship between the Lean Six Sigma process improvement model (DMAIC) and the five phases of an internal audit.
- Explain the necessity of each business unit’s objectives being aligned with the organization’s overall objectives.
- Identify the difference between output measures and performance measures in a business process.
- Identify the benefits and challenges of employing the Lean Six Sigma methodology during an internal audit engagement.
- Use a control chart to determine process capability.
- Explain the purpose and importance of process capability.
- Identify the variability of a process using a control chart.
- Assess the capability of a process using a control chart.
Theory of Constraints
- Apply Eliyahu Moshe Goldratt’s Theory of Constraints to identify and resolve process bottlenecks.
- Explain the purpose and importance of the Theory of Constraints.
- Describe the five focusing steps related to the Theory of Constraints.
- Explain the significance of constraints in the Theory of Constraints.
- Explain the use of buffers in the Theory of Constraints.
- Describe the “Five Thinking Process” an organization uses to support the Theory of Constraints.
Cause-and-effect (Fishbone) Diagrams
- Employ a cause–and-effect (Fishbone) diagram to determine the root cause(s) of process breakdowns.
- Explain the purpose and importance of root cause analysis.
- Explain the purpose and importance of cause–and-effect (Fishbone) diagrams.
- Describe the six categories of cause–and-effect (Fishbone) diagrams.
- Construct a cause–and-effect (Fishbone) diagram for determining the root cause of an issue or problem.
The “Five Whys” Technique
- Practice the “Five Whys” Technique for drilling down to the ultimate root cause of issues.
- Employ the question-asking method for determining the root cause of an issue or problem.
- Describe the two techniques for using the “Five Whys” method
- Build a Pareto chart to assist with highlighting the vital, most common causes of defects in a given process from among the various other causes.
- Explain the purpose and importance of a Pareto chart.
- Demonstrate root cause analysis using a Pareto chart.
- Determine the scope of the process for which a Pareto analysis will be employed.
- Describe risk analysis using a Pareto chart.
- Construct a Pareto chart to prioritize process failure issues.
“To Be” Spaghetti Diagram
- Construct a “to-be” spaghetti diagram that streamlines the number of key steps and spatial relationships of a particular process.
- Eliminate the superfluous steps in a “to-be” spaghetti diagram.
- Examine the spatial relationships of the key steps in a “to-be” spaghetti diagram and develop a more streamlined process path
- Use Poka-yokes to build controls into a process rather than onto a process.
- Explain the use of Poka-yokes in mistake-proofing business processes.
- Describe the types of business process errors that Poka-yokes are designed to address.
- Characterize effective mistake-proofing techniques.
- Develop Poka-yokes to mistake-proof a business process.
Wrap-up and Next Steps
- Apply newly learned concepts, techniques, and skills in the workplace.
- Restate major concepts, techniques, and skills learned during the course.
- Develop an action plan to apply selected concepts, techniques, and skills.
Who Should Attend
This seminar is ideal for audit staff, supervisors, and managers
Facilitator: Mr. Michael R. Roxas, MBA
Manager, Internal Audit and Risk Management
Makati Development Corporation
Schedule: 23 & 30 September 2017
Time: 8:30am – 5: 00 pm
Venue: St. Giles Hotel, Makati Ave., Makati City
Member’s Rate: Php9,000
Non-Member’s Rate: Php12,000
No. of CPE Credits : 18*
* IIA Certifications
*BOA Accredited CPD Provider
- Seminar Kit
- Certificate of Participation
- AM & PM Snack, Buffet Lunch
How to Enroll: